Faq

Smoke Vape Lounge is a trusted Australian online tobacco store, offering premium-quality products at competitive prices. We provide free Australia-wide shipping on orders of A$70 or more, along with friendly and responsive customer support — making your shopping experience simple, fast, and secure.

Same State Delivery

  • Standard Shipping: 2–4 business days

  • Express Shipping: 1–2 business days

Interstate Delivery

  • Standard Shipping: 3–6 business days

  • Express Shipping: 1–3 business days

All parcels include tracking for your convenience.

No. Smoke Vape Lounge ships within Australia only to comply with local laws and regulations. International orders are not accepted.

We accept the following payment methods:

  • Wise

  • Online Bank Transfer

  • PayPal

  • USDT

Payment details will be provided during checkout or after confirming your order with our team.

Once payment is completed, our admin team will send your tracking number via email or WhatsApp. You can use this tracking code at any time to monitor your delivery status.

Yes. The minimum order amount is A$70.
All orders that meet this minimum qualify for free shipping Australia-wide.

If you receive a faulty or incorrect item, you may request a refund or replacement within 7 days of receiving your parcel.

Please contact our support team and provide photo evidence so we can assist you promptly.

Orders cannot be cancelled once payment has been completed.
Please review your order carefully before confirming payment.

You can contact Smoke Vape Lounge via WhatsApp for any questions or assistance.
Our team aims to respond within 24–48 business hours.

Couldn’t find your answer?

We’re here to help. If you couldn’t find the information you were looking for, please reach out to us directly — our team is always happy to assist.