1. Introduction
Smoke Vape Lounge we values your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, store, and protect your data when you visit our website or purchase our products.
We comply with all applicable privacy laws and regulations in our operating jurisdiction.
By using our website, you agree to the terms of this Privacy Policy.
2. Information We Collect
We may collect the following types of information from you:
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Personal details: name, delivery address, phone number, email address
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Age verification details: date of birth or government-issued photo ID (to confirm legal age)
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Order information: purchase history and payment details (processed securely by third-party payment providers)
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Delivery information: shipping address and tracking details
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Website usage data: IP address, browser type, pages visited, and analytics data
3. How We Use Your Information
We use your personal information to:
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Process and deliver your orders
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Verify your age and eligibility to purchase restricted products
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Communicate with you regarding orders, deliveries, or customer enquiries
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Improve our website, services, and customer experience
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Comply with legal and regulatory obligations
We do not use your information for unlawful marketing or unsolicited advertising.
4. Data Storage and Security
We store personal information securely using encrypted systems and trusted third-party service providers.
Access to personal data is restricted to authorised staff only.
While we take reasonable steps to protect your information, no online platform can guarantee 100% security. By using our website, you acknowledge and accept this risk.
5. Disclosure of Personal Information
We may share limited personal information only when necessary to:
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Complete your order (e.g. payment processors, delivery partners)
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Comply with applicable laws or court orders
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Prevent fraud, security threats, or unlawful activities
We never sell, rent, or trade your personal information to third parties.
6. Age Verification
We only sell age-restricted products to customers who meet the legal age requirement.
We may request proof of age before dispatch or upon delivery.
Providing false or misleading age information may result in order cancellation or account suspension.
7. Cookies and Analytics
Our website uses cookies to enhance your browsing experience.
Cookies help us understand how visitors interact with our website so we can improve functionality and usability.
You can disable cookies in your browser settings, however some website features may not function correctly.
8. Access to and Correction of Personal Information
You have the right to request access to the personal information we hold about you and request corrections if it is inaccurate or outdated.
To make a request, please contact us using the details below.
9. Retention of Information
We retain personal information only for as long as necessary to fulfil the purposes outlined in this Privacy Policy or as required by law.
When information is no longer needed, it is securely deleted or anonymised.
10. Contact Us
If you have any questions about this Privacy Policy, your personal data, or wish to make a complaint, please contact us:
Email: info@smokevapelounge.com.au
Phone: 0494 586 515
We aim to respond to all privacy-related enquiries within 7 business days.